ChildSavers Immediate Response team is available 24/7, 365 days per year to respond to children ages 2 -17 experiencing immediate trauma and/or a mental health crisis. We can offer support over the phone or meet you on scene within 30 miles of our Richmond office.


How Does Immediate Response Work?

ChildSavers‘ Immediate Response therapists are dispatched within 30 miles of our East End office and may respond within 30 minutes of a call. A therapist may be dispatched on scene for qualifying circumstances.

Our team is available 24/7, 365 days per year to tend to children and families effected by trauma in our community.

ChildSavers' Immediate Response team is available for children's mental health emergencies - just call our helpline.

When Should I Call the Helpline?

Please give us a call if your child, or a child in your care, is experiencing a mental health crisis or a traumatic event. We’re available 24/7, 365 days a year to respond to your child’s emergency mental health needs.

Examples of crisis can include:

  • Exposure to violence in the home or community
  • Accident in a vehicle or home resulting in serious injury or loss
  • Sexual, physical, psychological, or emotional abuse
  • Loss of a loved one through death, separation/divorce, or incarceration
  • Neglect
  • Intense anxiety or depression as evidenced by isolation or verbal aggression
  • Speaking about death daily
  • Self-harms or threatens others
  • Inappropriate touching of themselves or others
  • Behavior changes such as bedwetting, neglect of hygiene, insomnia, or eating habits
  • Runs away or attempts to run away
  • Displacement in school environment


Our Community Partners

Emergency responders, Richmond Public Schools, and other community agencies contact us to provide immediate mental health services. Children must be between the ages of 2-18 and have experienced a recent traumatic event. IR is prevention-focused.  The program strives to reduce the effects of violence on children through:

Continued Mental Health Services

Children may qualify for ongoing mental health services through ChildSavers’ Outpatient therapy, School-Based Therapy, or other community partners. This care focuses on establishing safety, developing coping skills, identifying resources, and enhancing resiliency.

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