ChildSavers Immediate Response team is available 24/7, 365 days per year to respond to children ages 2 -17 experiencing immediate trauma and/or a mental health crisis. We can offer support over the phone or meet you on scene within 30 miles of our Richmond office.


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How Does Immediate Response Work?

ChildSavers‘ Immediate Response therapists are dispatched within 30 miles of our East End office and may respond within 30 minutes of a call. A therapist may be dispatched on scene for qualifying circumstances.

Our team is available 24/7, 365 days per year to tend to children and families effected by trauma in our community.

ChildSavers' Immediate Response team is available for children's mental health emergencies - just call our helpline.

When Should I Call the Helpline?

Please give us a call if your child, or a child in your care, is experiencing a mental health crisis or a traumatic event. We’re available 24/7, 365 days a year to respond to your child’s emergency mental health needs.

Examples of crisis can include:

  • Exposure to violence in the home or community
  • Accident in a vehicle or home resulting in serious injury or loss
  • Sexual, physical, psychological, or emotional abuse
  • Loss of a loved one through death, separation/divorce, or incarceration
  • Neglect
  • Intense anxiety or depression as evidenced by isolation or verbal aggression
  • Speaking about death daily
  • Self-harms or threatens others
  • Inappropriate touching of themselves or others
  • Behavior changes such as bedwetting, neglect of hygiene, insomnia, or eating habits
  • Runs away or attempts to run away
  • Displacement in school environment


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Our Community Partners

Emergency responders, Richmond Public Schools, and other community agencies contact us to provide immediate mental health services. Children must be between the ages of 2-18 and have experienced a recent traumatic event. IR is prevention-focused.  The program strives to reduce the effects of violence on children through:

Continued Mental Health Services

Children may qualify for ongoing mental health services through ChildSavers’ Outpatient therapy, School-Based Therapy, or other community partners. This care focuses on establishing safety, developing coping skills, identifying resources, and enhancing resiliency.

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